Refund & Return Policy

Because every iCareX Store order is Cash on Delivery, you never pay in advance — which already removes most refund risk. Here's how returns and refunds work.

1. Inspect at delivery

Please inspect your package when it arrives. If an item is visibly damaged or incorrect, you may refuse it at the door at no cost to you.

2. Standard (non-custom) products

• Returns accepted within 14 days of delivery for unused items in original condition.
• Refund method: cash refund via the courier on pickup, or store credit — your choice.
• Return shipping for change-of-mind returns is the customer's responsibility; we cover return shipping for defective or incorrect items.

3. Custom, doodle & corporate logo products

Custom-printed items made to your approved proof are final sale and cannot be returned for change of mind. However, if a custom item arrives with a manufacturing defect, printing error on our side, or damage in transit, we will reprint or refund it in full.

4. Bulk & B2B orders

• Defective pieces in a bulk order are replaced or refunded pro-rata.
• Please report bulk-order issues within 7 days of delivery so we can resolve them quickly.

5. How to start a return

Call +1 (858) 223-9334 with your order number. We'll confirm eligibility and arrange courier pickup or drop-off instructions.

6. Processing time

Approved refunds are completed within 5–10 business days of the returned items being received and inspected.

7. Contact

iCareX Store · 115 U.S. Hwy 27 S, Avon Park, FL 33825, United States · +1 (858) 223-9334